Frequently Asked Questions
General info about Reviv3 Procare & the Reviv3 line
what is the reviv3 procare 3 part system?
The Reviv3 Procare 3-Part system is a clinically tested hair treatment system that has been proven effective to dramatically improve scalp health and promote thicker, stronger and healthier hair growth.
The 3-PART SYSTEM consists of 3 REVIV3 products in a packaged kit format.
Each kit contains:
PREP – Deep Cleanser & Exfoliating Shampoo 5.1oz (also available in 10.1oz and 25.4oz)
PRIME – Moisture+ Conditioner Treatment 5.1oz (also available in 10.1oz and 25.4oz
TREAT – Micro-Activ3 Treatment Spray 2.6oz (also available in 5.1oz)
what is reviv3's shipping policy?
Our shipping team works Monday - Friday, 9 am - 5 pm PST. Orders placed before 11 am PST will ship out the same day. Orders placed after this will ship out the following business day. Orders are usually delivered within 3-5 business days once shipped, depending on the delivery location.
International orders are primarily shipped with UPS, but may be shipped with USPS if the delivery address is a PO Box. International orders are expected to be delivered in 7-10 business days. In rare cases, customs clearance may take additional time if the package is randomly selected for inspection.
does reviv3 offer other products in addition to the 3-part system?
Yes, the REVIV3 product line consists of 7 products. In addition to the REVIV3 3-PART SYSTEM, we also offer 2 corrective products and 2 styling products.
BOOST – Biotin Cellular Complex 1.7oz
MEND – Deep Repair Hair Masque 5.1oz
THICKEN – Thickening Spray 6.8oz
PROTECT – Thermal Protector Spray 6.8oz
what makes reviv3 different from other hair care products?
Most hair care products are designed to address the dead keratin fiber, commonly known as hair, and are formulated to cleanse and moisturize hair fibers only. REVIV3 products are formulated very differently, to care for the scalp first, as a healthy scalp results in healthy, full, and luscious hair growth.
REVIV3 products are first and foremost skin care products for the scalp, which is a living organic tissue that benefits from nutrients and vitamins just as any other part of your body does. Our products eradicate environmental residue, restore moisture, and remove buildup left behind from other hair care products, while deeply cleansing and moisturizing, to achieve optimal health for your scalp, hair follicles and hair stems. All essential elements for healthy hair growth.
is reviv3 used by any “all-star” stylists represent your brand?
Of course! Since 2015 Reviv3 has been the preferred product for thinning hair by thousands of salon professionals. And while we view all our stylists as 'All-Stars', many of them are considered 'All-Stars' by popular standards. REVIV3 products are promoted and used by stylists across the globe, such as Kristoff Ball of Beverly Hills, who has embraced the REVIV3 approach to a healthy scalp and hair, and recommends our products to his celebrity clientele.
what educational resources are provided for consumers, stylists and salon owners?
Education is available for salon owners and their stylists via REVIV3 seminars. We also offer in-salon/on-location training in our areas of distribution. Additionally, we continue to add online training programs to our platform in the form of video, protocol, and ingredient explanations, etc.
what is the ph balance of reviv3 products?
REVIV3 products have a pH range of 5.0 to 6.5, depending on the product.
do reviv3 products have a shelf life?
Yes, due to the natural ingredients in REVIV3 products, they should be used within 12 months of opening. After 12 months, the product may simply not be as effective.
is it safe to perm, use keratin straightener or color your hair while using reviv3 products?
Yes, absolutely! In fact, we recommend using the REVIV3 3-PART SYSTEM before applying color as the system does a great job of removing impurities and debris from hair stems resulting in better color retention while protecting the scalp from harsh chemicals which can cause inflammation and damage hair follicles.
will reviv3 change or strip color from the hair?
No, on the contrary, REVIV3 formulas for chemically enhanced hair will help to extend the longevity of your hair color.
how often should i use the reviv3 3-part system?
For optimal results, we recommend using the REVIV3 3-PART SYSTEM daily. However, if daily wash is not practical, we recommend a minimum of 3 times per week while supplementing with using TREAT (step 3) nightly, before bedtime.
can individuals who shampoo once a week use reviv3?
Yes, anyone can benefit from using REVIV3 products. For optimal results, however, we do recommend daily use or a minimum of 3 times per week while supplementing with TREAT (step 3) nightly before bedtime.
can minoxidil and reviv3 be used together?
It is safe to use the 3-step system with minoxidil-based products. The shampoo and the conditioner may be applied as instructed, and we recommend using Treat before using minoxidil-based products.
can propecia* and reviv3 be used together?
Yes, REVIV3 products are safe for use in conjunction with Propecia and can assist with promoting a healthy scalp environment to promote healthy hair growth.
*Propecia is a registered trademark and product of Merck & Co. Inc.
how long can i use reviv3 products for?
REVIV3 products may be used indefinitely, for as long as you desire to maintain a healthy scalp environment and promote healthy hair growth.
are there any side effects if you discontinue using reviv3 products?
No, there are no known side effects from using, or discontinuing the use of, REVIV3 products. However, if you discontinue using REVIV3, you will, of course, no longer receive the benefits of the products.
can you use boost biotin cellular complex® in place of treat micro-active3 treatment?
While BOOST Biotin Cellular Complex is known to achieve excellent results, it is not recommended that you use BOOST in place of TREAT Micro-Activ3 treatment, as TREAT is specifically formulated to enhance the performance of PREP & PRIME (step 1 & 2 of the 3 part system). Boost is an excellent optional supplement to the REVIV3 3-PART SYSTEM.
is the prep cleanser more effective in removing environmental residues if used twice?
No, using REVIV3 prep cleanser twice does not improve its effectiveness in removing environmental residue or DHT. However, if you use styling products and hairspray regularly, a second lathering is recommended.
what is the best way to apply prep shampoo and prime conditioner?
All products in the 3-part system should be applied to hair and scalp. This is essential for the products to work effectively. Once applied, use a gentle massage to cover all areas of scalp with PREP and PRIME before rinse. It's recommended to leave PREP on hair and scalp for 1 minute and PRIME for 3 minutes before rinse.
are reviv3 products hypoallergenic?
Yes, REVIV3 products are hypoallergenic and are not likely to cause an allergic reaction. Our products have been used by tens of thousands of individuals around the world with no known harmful side effects.
do reviv3 products help with dandruff?
Yes, because REVIV3 products are formulated to significantly improve the health of your scalp, they assist with all scalp-related concerns, including dandruff.
is it normal to see an increase in the amount of hair you are losing during the first week?
Yes, when you begin using the REVIV3 3-PART SYSTEM, you may notice an initial increase in hair loss. This is because REVIV3 products are designed to remove buildup on the scalp and, as such, many hairs in the telogen phase may be released. The telogen phase is the resting phase when the mature hair is about to be shed or replaced; about 15% of hairs are in this phase at any given time. During this phase, hairs appear to be attached, but actually only remain connected to the scalp due to buildup. Since REVIV3 products remove buildup, hairs in the telogen phase are released more quickly. This process allows for new and healthy hair to grow.
do reviv3 products contain thermal protection?
While REVIV3 prime Moisture+ Conditioning treatment does provide UV and heat protection, we recommend also applying the REVIV3 PROTECT Thermal Protector spray, as it offers added protection against the heat of blow dryers, curlers, and flat irons.
are reviv3 products water-soluble?
Yes, all REVIV3 products are water soluble, meaning that they solubilize through water.
do reviv3 products remove dihydrotestosterone, a common cause for hair loss?
Yes, daily use of the REVIV3 3-PART SYSTEM cleanses excess sebum containing elevated levels of Dihydrotestosterone (DHT) from the scalp and hair. DHT is known as a major contributing factor for hair loss in both women and men.
what type of results can i expect from using reviv3?
The great majority of people who use the REVIV3 3-PART SYSTEM will notice a significant reduction in hair loss, an increase in hair density, thickness and volume, and improved moisture control. REVIV3 3-PART SYSTEM also reduces scalp inflammations of various types and degrees which is also known as a common cause of hair loss. In addition, the system unclogs follicles allowing for healthier, stronger hair to grow.
how long does it take before i begin to see a difference?
Results vary based on many factors. Most importantly, frequency and the correct application of the system. It is essential to use all product on scalp through a gentle massage for proper absorption of the ingredients. If applied correctly, a great majority of our clients have noticed benefits within 30 to 60 days.
are reviv3 products considered vegan?
Although the majority of our ingredients are plant-based, some products contain Keratin Amino Acids which our research shows is extremely beneficial for follicle health as well as Honeyquat which contains many anti-inflammatory properties. So unfortunately, all products are not 100% vegan.
is there any animal testing used in the creation of reviv3 products?
No. Animal tests are neither conducted nor commissioned for any Reviv3 products, formulations or ingredients. All Reviv3 products are entirely cruelty free.
is reviv3 safe to use during pregnancy and breastfeeding?
While REVIV3 products are deemed safe for use during pregnancy and breastfeeding, and there are no known side effects of use, it is always advised to consult with your physician during pregnancy, when breastfeeding, or when undergoing any other medical treatments.
REVIV3 products are, in fact, recommended to help maintain a healthy scalp and to prevent textural changes through the postnatal period. For optimal results, use the REVIV3 3-PART SYSTEM every day for at least 6 months following childbirth.
can reviv3 be used when undergoing chemotherapy or post-chemotherapy treatment?
REVIV3 products are safe for use while undergoing chemotherapy treatments and there are no known side effects of use, however, it is always advised to consult with your physician before use.
REVIV3 products are, in fact, beneficial in promoting a healthy scalp and preventing hair loss (alopecia), which is a common side effect of chemotherapy. For optimal results, begin using the REVIV3 3-PART SYSTEM at least two weeks prior to beginning chemotherapy and then use the 3-PART SYSTEM every day, along with twice daily applications of REVIV3 boost Biotin Cellular Complex to the entire scalp.
can individuals with alopecia use reviv3 products?
Yes, REVIV3 products are very effective in the treatment of alopecia as the formulas promote a healthy scalp environment and encourage healthy hair growth. While alopecia cannot be cured, REVIV3 can help in the treatment of the symptoms and help in maintaining healthy follicles.
will the reviv3 3-part system help to prevent hair loss caused by stress?
Yes. Stress related hair loss is mainly caused by a depletion of vitamins, and the insufficient intake of nutrients. Daily use of the REVIV3 3-PART SYSTEM will replenish your scalp and hair shafts with the nutrients and increase circulation to the scalp for better absorption which should significantly help with areas affected by stress related hair loss.
will the reviv3 3-part system help to prevent hair loss caused by medications?
While different medications result in hair loss for different reasons, the REVIV3 3-PART SYSTEM has been shown to assist with hair thinning as a result of medications, such as thyroid treatment and hormone replacement.
For optimal results, use the REVIV3 3-PART SYSTEM daily as directed and apply REVIV3 BOOST Biotin Cellular Complex to any visible areas of your scalp for a minimum of 3 times per week.
will the reviv3 3-part system help to prevent hair loss caused by hormone changes?
Yes, the REVIV3 3-PART SYSTEM can assist with hair thinning as a result of hormonal changes. For optimal results, use the REVIV3 3-PART SYSTEM daily as directed and supplement your regimen with REVIV3 BOOST Biotin Cellular Complex at a minimum of 3 times per week to any visible areas of your scalp.
will the reviv3 3-part system help to prevent hair loss caused by dieting?
In cases dieting is causing depletion in nutrients (such as extreme dieting or the unadvisable crash dieting), Reviv3 can replenish essential nutrients and amino acids essential to maintaining follicle health and promote natural hair growth.
are reviv3 products “color safe” – void of sulfates?
Yes All REVIV3 products are color-safe and sulfate-free (SLS-free).
do reviv3 products contain minoxidil?
No. All REVIV3 products and natural and plant-based and do not contain any drugs including Minoxidil.
do reviv3 products contain alcohol?
No. REVIV3 products are entirely alcohol-free.
do reviv3 products contain formaldehyde?
No. REVIV3 products never contain formaldehyde.
do any reviv3 products contain lanolin?
No, REVIV3 products are entirely free of lanolin.
do reviv3 products contain perfume?
REVIV3 products do not contain petroleum-based perfume; REVIV3 PREP & MEND contain non petroleum-based perfume.
do reviv3 products contain sodium laureth or lauryl sulfate?
No, REVIV3 products do not contain sodium laureth or lauryl sulfate.
do reviv3 products contain metallic salts or sodium chloride?
No, REVIV3 products do not contain metallic salts or sodium chloride.
are reviv3 products gluten-free?
REVIV3 PREP contains wheat protein, however, research has shown products such as shampoo do not trigger a celiac disease response as the products are not digested as with food. However, we strongly advise that you consult a physician before using PREP as a precautionary measure and to confirm products are safe to use for you.
one of your ingredients is called serenoa serrulata. is this the same as saw palmetto?
Yes, Serenoa Serrulata is the Latin name for Saw Palmetto.
what is the active ingredient in reviv3 products?
REVIV3 products are expertly formulated to achieve specific results and each product contains a blend of proprietary ingredient combinations and vitamin complex, rather than a single active ingredient. This is the primary reason why the products are highly effective.
does reviv3 treat–micro-active3 treatment contain sulfur?
No. Reviv3 TREAT does not contain sulfur or any harsh chemicals.
do any reviv3 products contain hormones?
No, none of Reviv3 products contain hormones.
where do i find a full list of ingredients?
You can find a complete list of all our ingredients listed on our website REVIV3.COM, in every product page under the tab "INGREDIENTS".